What’s the Lesson?

When mentoring high performers, it’s important to help the individual explore all of their options. Sometimes a career change is in order. How can you help these individuals adjust their career to something more fitting, yet still keep them in the organization?

Today’s guest post from Kim Ratcliff offers managers and mentors some terrific ways to nurture and help emerging leaders make good decisions about their career. While Kim’s story ended with a departure from her company, you may learn some lessons from her experience that can help keep good people within your organization.

What is the Lesson?
by Kim Ratcliff

A mentor of mine repeatedly asks me: “What is the lesson?” It’s an annoying question that frustrates me every time, but it points me in the right direction at turning points that feel challenging. Career change is usually a time for helpful yet difficult lessons.

Case in point: About seven years ago, I was struggling in my career. I’d been in the same place for seven years and felt like I was treading water. In the process of making the decision to leave, I shared my thoughts a bit too publicly.

In other words, I fast-forwarded a change process in my career without thinking through the consequences. It was a painful time for me, but looking back I can see how it was a necessary and helpful push into the future.

My mentor happened to work with me at the time, and she was a helpful resource in making me stay clear as I learned along the way. Here’s my own version of “the lesson” that my mentor encouraged me to take in:

1. Know thyself. Or, put another way, don’t snow thyself. Everyone is capable of stretching the truth or sidestepping it. Straying from reality will take you into dangerous territory. Be clear about and stay true to your own values, and the choices you make will reflect them.

2. Keep close friends (and friends close) and listen when they question you. Trust the counsel of your allies, even when it’s hard to hear.

3. Before you make a change, consider the short- and long-term consequences. Think through all of them and imagine yourself there. While changing can be cathartic in the moment, it may not feel that way after a few years. Think before you leap. Conversely, sometimes slow change creates needless pain over time. Better to yank off the band-aid than to draw out the agony.

4. Seek out evidence that will help you to “learn from the lesson.” If you get past an obstacle and it was just by luck, you’re going to run into that obstacle again. Guaranteed. So save yourself some heartache and learn it the first time, even if the lesson is painful.

If you are mentoring someone who is pondering a career change, use these pointers to help guide them in a direction that is best for them – and the company.

What advice would you give someone who is looking to change careers, either within your organization or elsewhere?

Quote of the Week

One thing that distinguishes high performers is that they take responsibility for their own lives. If things aren’t going well, they do something about it. They don’t feel themselves victimized or powerless.

—Jerry Fletcher, Ph.D.

Recession and High Performers

During a volatile job market, high performers are still in high demand.

According to Marshall Goldsmith’s post on the Harvard Business Review blog, How to Keep Good Employees in a Bad Economy, these high performers are “the indispensible workers who are willing to do what it takes to help the company succeed even in the most difficult of times. Those who pick up the slack when the organization is forced to cut back; those whose ideas save time, money, and effort; those with a positive outlook who help keep the organization moving forward.”

Marshall offers some terrific insights into ways you can keep these valuable leaders in your organization, while you weather the storm – and after the storm is over. Once the job market begins to open up, your key talent is going to go elsewhere if you haven’t taken steps to keep them with you.

Check out Marshall’s article for ways to show these high performers you’re committed to their success, even when times are tough.

What are the ways you support your high performers during challenging times?

Woman of the Week – Kimberly Ratcliff

kim ratcliffUnderstanding what makes dynamic female leaders tick is key to successfully recruiting – and retaining – them in your organization.

Each week, we feature a woman from our community to give a peek at the key areas – personal and professional – that motivate and drive these high performing executives. If you know someone who should be featured, contact us!

Kimberly Ratcliff

My Current Job/Company
Director, Communications/Battelle for Kids

My Birthdate
12/20/67

My Work
I provide strategic communications counsel to large urban school districts across the country.

My Passion
My family and friends, including the dog. The great outdoors.

My Family
Ben (husband), Katie (14), Joshua (10)

My Heroes
All of my dogs, present and past

My Escape
Anything outdoors, preferably in the mountains. National Parks at Teton, Glacier, Acadia and Bay of Fundy are favorite places.

My Pet Peeve
People who could care less. And people who don’t think.

My Indulgence
Reese’s Cups. Jeni’s ice cream-Queen City Chocolate. Spicy Indian food.

My Roots
My family is from Southeast Ohio, on the border of Ross and Vinton Counties. This means that I’m used to being around some pretty compelling storytellers.

My Future
Gives me a chance to continue growing up, although I don’t think I’ll ever REALLY be a “grown-up!”

My Love
Being with my dog.

My Movie
Amelie. I love the characters, the part of Paris where it’s set (Montmartre) and the vibrant colors of the costumes and scenery.

My Quote on Life
“Always do what you are afraid to do.”
-Ralph Waldo Emerson

My Accessory
Earrings, long and dangly

My Advice to Young Women
Don’t be afraid to take risks. Just make sure that you know yourself well, and surround yourself with people who love you and are comfortable questioning you so that you stay grounded along the way.

How I Balance it All
My life is like a game of whack-a-mole. One thing’s in balance, and another thing is popping up. When I was in my 30s, it all felt pretty overwhelming, but I think that my 40s are teaching me to get used to it and just keep pushing forward. Being patient with myself is probably the most difficult lesson I’ve learned, but now that I can do it, I am much happier. It’s okay to make mistakes as long as I can learn a lesson from the missed mark.

Woman of the Week – Denise Robinson

Understanding what makes dynamic female leaders tick is key to successfully recruiting – and retaining – them in your organization.

Each week, we feature a woman from our community to give a peek at the key areas – personal and professional – that motivate and drive these high performing executives. If you know someone who should be featured, contact us!

Denise M. Robinson

My Current Job/Company:
President and CEO, Alvis House

My Birthdate:
January 5

My Work:
I have the privilege of being responsible for Alvis House, a multi-faceted human services agency based in Columbus. Our services include: A range of residential and community-based reentry services for men, women and youth; Supported living and behavioral support programs to individuals with developmental disabilities; and Treatment programs to help resolve family issues that may arise when a family member becomes involved in the criminal justice system.

My Passion:
First and foremost, my family; then my work – I am very fortunate to work in a business where the bottom line is making people’s lives better.

My Family:
Husband – Milton, Son – Christopher (14)

My Heroes:
My late mother and father, Thelma and Ernest Underwood, whose values I hope I reflect every day. It is because of their example that I have always wanted do work that helps to make the world better.

My Escape:
Travel with my family – preferably on a cruise ship.

My Pet Peeve:
People who don’t behave ethically

My Indulgence:
Salty snacks

My Roots:
A strong faith, strong work ethic and having compassion for others.

My Future:
Exiting, full of possibilities

My Love:
Love of God, Milton and Christopher

My Movie:
Shining Through – I just find it inspirational, how ordinary people can do extraordinary things to overcome evil.

My Quote on Life:
The Golden Rule, “Do unto others as you would have them do unto you.”

My Accessory:
My shoes

My Advice to Young Women:
To listen more to what others have to say. When I was younger, I was so often certain that I was right and knew all the answers. Now I know that I really had no concept of how big life’s questions really are…

How I Balance it All:
Having a wonderful family, friends and a great team of people to work with makes all the difference. Although I am a hard worker, I don’t believe that doing everything myself serves the best interests of a project or an organization – the best work is accomplished by working with a team of people who are skilled in various areas. Knowing and living that naturally leads to balance.

Woman of the Week – Emily Hoppert

Emily Hoppert

My Current Job/Company:
Owner, Joe’s Daughter Photography

My Birthdate:
04/23/1980

My Work
I am a modern portrait photographer specializing in maternity,
newborns, children, high school seniors, engagements, weddings, boudoir, and
families. I offer on-location services in the Columbus area.

My Passion:
My family, my friends, photography, health, fitness, and travel.

My Family:
Jason (Husband), Carmen Ohio (dog)

My Hero:
Bob Pressnell, my grandfather

My Escape:
Dietsch’s Brothers Ice Cream in Findlay Ohio

My Pet Peeve:
Lack of follow through or execution. Pretentious behavior.  Keep it
real folks 🙂

My Indulgence:
A day that would include a purchase at Nordstrom in the shoe
department, a manicure and pedicure, and a big meal followed with an ice cream sundae. This happens too much!

My Roots:
Small town farm girl.  Hard working and inspirational parents. Only
child.  Very lucky to have a loving family and to have met some of my
best friends who are my extended family now as an adult.

My Future:
Very busy, very active, and hope to be challenged and educated on
something new each day of my life.

My Love:
Each day of my life. I am so happy, very full, and love each and every
person in my life very much.

My Movie:
Steel Magnolias…….so many great lessons and so much love
between the girls.

My Quote on Life:
Forgiveness comes when you give up the hope that you can’t change the
past – Oprah Winfrey

My Accessory:
iPhone…..constantly in my hand!

My Advice to Young Women:
Trust your instincts. The biggest decisions will turn into the best
decisions if you use your gut. Be fearless and do what you love, be
who you are, and don’t apologize for getting what you want.

How I Balance it All….
I love what I do and that makes it easier.  I make sure to have time
with my husband, time for my health, and time for my family and
friends.  I get most of my work done while being a night owl.  I make
sure not to deliver a product until it is just right and if that
means working longer, that is fine!

Work Clothes-Mommy Clothes-Me Clothes

Too often, we fall into the trap of defining ourselves by the things that take up the biggest chunks of our time. When we do this, we sometimes neglect the other important pieces of ourselves that make us who we are.

It took a major crisis (any woman will agree this was a crisis) this week to remind me of this.

It was 12:30 p.m. on Tuesday.  I had a normal day, packed with back-to-back meetings.  My last meeting of the day was with a favorite client and that morning, she asked me to go to the Keith Urban concert with her that evening. Really, I hadn’t been to a concert in years.  And that was the problem…I also hadn’t dressed to go to a concert in years!  I have mommy clothes that I wear in the evenings and on the weekends with my family and I have work clothes that I wear during the day with my clients.  I have nothing in between.  Nothing!  Especially nothing that seemed appropriate for a concert where Keith Urban might actually see me in the crowd! (Love you, Jack!)

After my lunch meeting, I did some quick calculations to figure out how much time I had to go shopping before my next appointment. I discovered I had approximately 18 minutes to speed into the nearest shopping mall and pick out something concert-y to wear. 18 minutes.  This was a real test.

Of course, you can’t find anything you need when you need it.  And then there was the issue of time.  17 minutes….16 minutes…..15 minutes…..Ugghhhh…

Somehow, I ended up in the business suit section. I had to shake myself, clear my head and march right on over to the “fun” section.

As I wandered around Macy’s, I felt bad.  My husband probably gets tired of seeing me in mommy clothes.  I know that sometimes, I get tired of my mommy clothes.  (But, I know who doesn’t mind: my kids!)

So I vowed at that moment to stock my wardrobe with more “fun” clothes  – things I can throw on to go to a concert, things that help me break out of my two major “personas” in life (executive and mommy) and let me be just, well, me.

The 18-minute shopping dash ended successfully. I found a little white tank top with a few silver sequins and it was perfect for me!  It made me feel energized and lively and reminded me of another aspect of myself that sometimes gets pushed aside in favor of my more demanding roles.

Don’t get me wrong. I love my family and I love my work. But don’t be surprised if you see me vacuuming the house or taking a business meeting in my new sequined tank top…….

Woman of the Week – Elfi Di Bella

Each week, we feature a new woman from our growing community of dynamic professionals. If you know someone who should be featured, contact us!

Elfi Di Bella

My Current Job/Company:
President & CEO, YWCA Columbus

My Birthdate:
06.06.61

My Work:
have the opportunity to work on behalf of a mission that eliminates racism and empowers women and an organization that meets so many critical needs in our community. How lucky am I?

My Passion:
My family, my friends, my community and giving back

My Family:
Katie (daughter, 24)

My Heroes:
My parents, my brothers and some of my close lady friends

My Escape:
A bubble bath with wine and Enya or Vittorio in the background

My Pet Peeve:
Negative people and constant complainers

My Indulgence:
Spa visit

My Roots:
Humble and hard working

My Future:
Busy and Bright. Optimistic.

My Love:
Spending time with my daughter and friends and laughing so hard that I snort.

My Movie:
“Hello Dolly” – love the singing & dancing and a woman with a can-do attitude

My Quote on Life:
“Life is good”
and
“To love what you do and feel that it matters – how could anything be more fun?” (Katharine Graham)

My Accessory:
Anything persimmon

My Advice to Young Women:

Network – through one-on-one meetings or by attending different networking events.
Keep an open mind – as different opportunities present themselves – recognize the opportunities within them.
Embrace change – change is constant, change is here to stay and status quo is not an option. If you think change is difficult – try irrelevance.
Seek a mentor – who possesses the skills you lack or want to acquire.
Don’t “sabotage” other women – be confident in your own abilities; support each other and we all win.

    How I Balance it All:
    It’s hard. I am constantly reshuffling. I have a great support system with my team at work and my amazing group of friends. I schedule exercise time and down time to rejuvenate my spirit and soul.

    Do You Have a Circle of 10?

    As professional women, we know that relationships are extremely important to our success. And we also know that connections and opportunities can arise in the most unexpected places, at the most unexpected times.

    That’s why consciously creating a network of key people in your world is a great idea. I call it the Circle of 10.

    The Circle of 10 is a network of 10 people (a mix of men and women) who are associated to you in different areas of your life but are not connected to each other. For example, a few folks in my circle of 10, a CIO, my pastor, a community advocate, an attorney, my marketing/public relations consultant. All very different profiles and all very connected. In essence, I am connected to their networks as well, creating a much wider sphere of influence.

    We often get complacent about networking and developing new relationships. This is a fantastic way to push you outside you comfort zone to find opportunities to build your networks in different places you hadn’t considered before.

    How do you create your Circle of 10?

    First of all, it’s a subtle, unspoken thing. You pinpoint those people you would like to be in your Circle of 10 and quietly nurture relationships with them. And be sure to choose people who you are genuinely interested in. Authenticity is key.

    Choose someone from every area of your life that’s important to you – work, church, community, social, etc.

    Start out by taking time to learn more about each of your 10. If community service is important to one of them, offer to volunteer or donate to their organization of choice. If there is someone at work with whom you’d like to develop a Circle of 10 relationship, invite him or her to lunch.

    How do you leverage this network?

    Once you’ve established your 10, commit to nurturing these relationships.

    As I mentioned above, find out what means a lot to them and try to give them something to begin with. Donate to their charity, send them a note of congratulations on a promotion, invite them to lunch or, if they have kids, an outing to the zoo. Whatever the case, giving of yourself first is a great way to build a relationship, any relationship for that matter.

    Then, commit to keeping in touch with them a few times a year.

    Some of these relationships will blossom into much more frequent communication, even friendship. Some will remain a simple exchange of emails several times a year. However your relationships, evolve, you’ve established a new connection and hopefully champion for you out there in the world.

    Keep your network abreast of what’s happening in your life. Ask them what’s happening in theirs. Look for ways to help them and they will reciprocate.

    If you find someone who does not seem interested in building a relationship with you, replace them with someone who does.

    The most fun part of this is getting to know new people and broadening your own horizons. You will be surprised at what comes out of these relationships….and they may be too.

    Woman of the Week – Evelyn Sullen Smith

    Each week, we feature a new woman from our growing community of dynamic professionals. If you know someone who should be featured, contact us!

    Evelyn Sullen Smith

    My Current Job/Company: General Counsel – Americas

    My Birthdate: 10.06.68

    My Work: I am legal counsel to Mettler-Toledo, Inc., the North American headquarters of the world’s largest precision and weighing instruments manufacturer for lab, food retail and industrial applications.

    My Passion: My quest for knowledge and wisdom.

    My Family: Jason (Husband), Mikaili (3), Tori (2)

    My Heroes: My mom, Thoris Marie Walton; U.S. District Court Judge Denise Page Hood; Hon. Andrew Young, former UN Ambassador; First Lady Michelle Obama

    My Escape: My Barnes & Noble Nook (eReader) and running

    My Pet Peeve: Lazy people

    My Indulgence: Wine and (a rare indulgence) dates with my husband

    My Roots: Born and raised in Detroit, Michigan

    My Future: Only God knows

    My Love: My family

    My Movie: Toy Story 3 (thanks to my daughters)

    My Quote on Life: For those to whom much is given, much is required.

    My Accessory: Handbags

    My Advice to Young Women: In this technology-driven world, never underestimate the power of a handwritten note on personalized stationery.

    How I Balance it All:
    With lots of laughter!